FAQ

  • Below shows each area of assistance and what supporting documentation is needed.

    • Funeral Expense - funeral home service agreement/contract, invoice, or receipt showing applicant is responsible for the funeral of immediate family member.
    • Loss/Damage of home -
      • If a fire, fire, police, or insurance incident report.
      • If a natural disaster, 3-5 pictures of damage/loss to home, FEMA documentation, or insurance incident report.
    • Travel Assistance ­- – obituary or letter from funeral home with date of the funeral and stating employee’s relationship to deceased or letter from physician or medical professional stating the immediate family member is suffering from a life-threatening illness or injury and death is imminent and advising family members to visit before they pass away. 
    • Extraordinary Expenses due to life-threatening or unexpected acute illness or injury - – letter from a physician or medical professionals that states illness or injury, dates of hospitalization, and/or other extensive medical treatment. DO NOT SUBMIT MEDICAL RECORDS.
    • Temporary Disaster Displacement – news article or document from local government officials stating it is a classified state or federal disaster. If applicable, hotel receipts if had to pay for and stayed at a hotel.
    • Uninhabitable/Condemned – documentation from local authorities (codes, health, or police department) showing that rental home is condemned or is uninhabitable. In addition, provide documentation showing a rental home employee has located and what funds are needed to access the new home. Example would be a new lease agreement.

  • Assistance is awarded to employees based on the Foundation’s guidelines.

  • There are two areas of assistance related to housing:

    1. Loss or damage of employee’s home caused by fire or natural disaster.
    2. Uninhabitable/Condemned rental housing – employee’s home that they are renting is condemned and deemed uninhabitable due to unsafe living conditions by local authorities.

    Payment of rent or house payment are not items funded. 

  • Assistance with employee’s automobile repairs or replacement is not an area of assistance outlined in the Foundation’s guidelines.

  • The Foundation cannot replace or provide income due to an employee not able to work.

  • The Foundation cannot assist with medical or healthcare bills.

  • Employees on leave of absence can apply for assistance. However, being on leave does not necessarily qualify employees for assistance.

  • Yes, applicant’s information is kept confidential.

  • If an employee knowingly provides false or misleading information when applying for assistance from the Foundation, he or she may be subject to disciplinary action, up to and including termination.

  • 3 possibilities :

    - The email address you entered doesn't match any of the email addresses registered in our database. In this case, please check which email address you used to create your account (a confirmation email was initially sent to you), then click on "Lost password" and enter the correct email address.

    - You have made a typing error when entering the email address to which the link to create a password must be sent. Click on "Lost password" and enter the correct email address.

    - You haven't entered the correct email address when creating your account. Please contact the organisation for which you submitted, or you would like to submit, a request and ask them to replace the first email address with the correct email address.

    Tip: If you have clicked more than once on "Lost password", only the last link received will be valid.

  • If you have clicked more than once on "Lost password", only the last link received will be valid.

  • If you use Internet Explorer 7 or 8, please try again with a more recent version (Internet Explorer from the 9th version) or with Mozilla Firefox, Google Chrome, etc.

  • If you use Internet Explorer 7 or 8, please try again with a more recent version (Internet Explorer from the 9th version) or with Mozilla Firefox, Google Chrome, etc.

  • You can look over your application by :

    - opening the PDF you received in the confirmation of reception email after you submitted your first part.

    - going to "My account / Manage my requests" and by clicking on the link "view" under the first part of your application.

  • You can look over your project by :

    - opening the PDF you received in the confirmation of reception email after you submitted your first part.

    - going to "My account / Manage my requests" and by clicking on the link "view" under the first part of your project.

  • If you are sure you have the correct address, please check if your cookies are activated in your browser by clicking on this link: https://www.whatismybrowser.com/are-cookies-enabled. If the answer is "yes", you will have to delete the cookies.

    Below is a link where you will find the steps to follow in order to delete the cookies based on the browser you use: http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html.

    • every 2 minutes

    • every 30 seconds after a data has been entered or a change has been made

    • after having entered a first answer and started replying to the second question

    • when clicking on “previous screen” or “next screen”

    • when clicking on another screen on the menu on the left hand side of the interface